1. Who is responsible
SIA Metalekspo, registration number 40003440140, VAT number LV40003440140, Rencenu str. 32, Riga, LV-1073, Latvia.
Metalekspo is the controller for the personal information used to handle your enquiries and operate its website. For privacy questions or to exercise your rights, email metalekspo@metalekspo.com or write to our Riga address.
2. Information we process
When you contact us, we may receive your name, company, professional role, email, telephone number, location, material requirements, quantity, delivery details and the information you include in your message. Please do not send sensitive personal information or another person's information unless it is necessary and you are authorised to share it.
Website hosting and security services process technical information, such as IP address, request time, requested page, browser information and security events, to deliver and protect the website. We store your optional-media choice in a first-party cookie.
- The website forms prepare an email in your email application. Filling in a form does not send it to Metalekspo or store an enquiry on this website. Metalekspo receives the details only when you send the email.
- Quotation, general and partnership drafts address metalekspo@metalekspo.com and copy sales@metalekspo.com. Supplier drafts address purchase@metalekspo.com.
- There is no visitor file-upload facility. Attachments sent separately by email are handled as part of your correspondence.
3. Purposes and legal bases
We use enquiry details to answer questions, prepare quotations, evaluate material offers, discuss partnerships and manage business correspondence. Article 6(1)(b) GDPR applies where this is necessary to take steps at your request before a contract with you, or to perform that contract. When you represent a company, or send a general business enquiry, our basis is legitimate interests under Article 6(1)(f): communicating with business contacts and conducting our commercial activities.
Operating and securing the website, preventing abuse and handling legal claims rely on our legitimate interests in reliable services and the protection of our business and visitors. Where a legal obligation requires us to keep or disclose information, Article 6(1)(c) applies.
Optional embedded YouTube content is enabled only with your consent under Article 6(1)(a). You can withdraw that consent without affecting the lawfulness of earlier processing. Enquiry handling is not conditional on consenting to YouTube, advertising or marketing. A form privacy acknowledgement records that you have read this notice; it is not permission for unrelated marketing.
4. Who receives information
Information is accessible to authorised Metalekspo staff responsible for your request. Service providers supporting website hosting, security, email, IT maintenance and professional advice may receive information needed for their tasks. The public website is hosted through Sites on Cloudflare infrastructure. We do not sell enquiry information.
We may disclose information to public authorities where required by law or where necessary to establish, exercise or defend legal claims. Delivery partners receive contact or shipment information when necessary for an agreed transaction.
When you allow and play the optional video, Google / YouTube receives technical and viewing information and processes it under its own privacy terms. External websites and your email provider apply their own notices when you use their services.
5. International processing
Hosting, email and optional external-media providers may process information outside the European Economic Area. Transfers subject to GDPR require an applicable safeguard, such as an adequacy decision or standard contractual clauses, together with additional measures where necessary. Contact us for information about the safeguards applicable to your data and how to obtain a copy.
Choosing not to enable external media prevents the embedded player from connecting to Google. You may instead use the direct YouTube link, which takes you to Google's service under its own terms.
6. How long information is kept
Information entered into the live website form is not stored in a website enquiry database. Emails received by Metalekspo are retained while handling the enquiry and for as long as needed for the resulting business relationship, follow-up, legal obligations or potential claims. Retention is assessed by the purpose, the status of the correspondence, applicable record-keeping duties and limitation periods; messages no longer needed are deleted.
Technical logs are retained according to the hosting and security services' configured retention and are used only as long as needed for troubleshooting, security or legal obligations. The preference cookie expires 180 days after your last saved choice. Third-party storage used by YouTube is controlled by Google and your browser; its duration depends on the particular identifier and service settings.
7. Your rights
Subject to the conditions in GDPR, you may request access, correction, erasure, restriction and portability of your personal information. You may object to processing based on legitimate interests. You may withdraw consent for optional content at any time using Cookie settings in the footer.
Send requests to metalekspo@metalekspo.com. We may need proportionate information to verify your identity. We normally respond within one month; GDPR permits an extension for complex or numerous requests, in which case we will explain the extension.
You may complain to Latvia's Data State Inspectorate (Datu valsts inspekcija), or to the supervisory authority in the EEA country where you live, work or consider an infringement to have occurred.
8. Your choices and updates
Enquiry information is provided voluntarily. Without the necessary contact or material details, we may be unable to answer or prepare an offer. Details later required for a transaction will be explained during contracting. We do not use website enquiries to make solely automated decisions with legal or similarly significant effects, or for automated profiling.
No advertising or analytics trackers are installed in the current website code. If the website's services or processing change, this notice and the cookie information will be updated and fresh consent will be sought where required.